Assistant Branch Manager October 2016 to Current Enterprise Rent-A-Car - Sacramento, CA Manage branch employees in providing a high level of customer service by consulting directly with clients to … Demonstrate strong customers service skills and the ability to resolve problems and prevent customer dissatisfaction, Meet and exceed sales goals by working with customers to build and deepen relationships by uncovering financial needs, and recommending the best products, services and solutions to meet those needs, Required to maintain strong knowledge of bank products and services, and, Ensure the customer's needs are met by partnering with the appropriate specialist (MLO and FC) to serve the customer's mortgage and investment needs, Certified Lender status (NMLS #) is required, Works proactively on their own lending production as well as successfully helps team members generate and execute lending opportunities, Promote and model the Flagstar philosophy - "Live the Mission. He or she is a very important part of the bank and has the … A bank assistant manager is someone who is the first link between the bank manager and the employees of a branch of the … Other education (degrees and advance training) and related experience (job times and type of experience) needed for various positions (if available) and will be considered in determining eligibility for vacancies, Ability to read and interpret documents such as procedure manuals, instructions, and necessary loan and collection documents. Consulted with two additional branches to bring their annual audit score from below 65 to 98.2. • Math skills: At the heart of an assistant branch manager’s job is the ability to be around large sums of money. Maintained and grew my customer base through direct marketing efforts in my respective areas. Participated in community events that positioned the bank as a leader within the territory. Exceptional level of versatility gained from a wide array of … accuracy of information) to support the accuracy of all client activities, i.e., Know Your Client, etc, Assist the manager by working on assigned projects and by making recommendations to improve branch operations and development, Assists the Branch Manager with all team member activities related to sales staff including: interviewing, hiring, coaching, and performance management, In the absence of the Branch Manager or as otherwise delegated by the Branch Manager, performs assigned duties of Branch Manager, Coach and Develop to Drive Results: Assist colleagues in achieving their developmental goals and career aspirations, Work with Office and Yard Managers to develop, lead and drive the team to achieve projected goals, Works cooperatively with management to effectively communicate and implement performance standards and sales objectives, Work with the Branch Manager to develop strategies and objectives to maximize productivity and leverage expenses, Excellent communication and interpersonal skills, ability to build strong professional relationships, Brilliant at the Basics -Excellent customer service aptitude, Strong management, leadership and coaching capabilities, Excellent customer service skills with strong phone sales ability, Strong communication and presentation skills - able to tell a good story, Strong understanding of the sales management routines and ability to lead the team to action, Excellent research/problems solving skills and basic math skills, Detail oriented with the ability to complete handwritten compliance documentation neatly and accurately. Responsible for daily operations including company mission statement and focal points of the business while prioritizing employee development, customer service, and growth. credit limits, budget, decision making, hiring, resourcing)? Being a Branch Manager Assistant … By using daily communication and accessibility we exceeded our dealer volume objectives for branch goals, Developed new and existing dealer relationships by making myself available through visits and communication and grew our relationship and business by 50%, Reviewed credit applications, credit exceptions, and analyzed credit application underwriting for the branch and reduced risk by 65-70%, Responsible for compliance of company loan guidelines with the branch manager, Maintaining high levels of controls through daily observations, coaching, and weekly assigned projects dispersed among the management team, tellers, and bankers, Led a Passed Audit in July 2013 after a failed one occurred February 2013, Created the 2014 Hollywood District Strengthening Controls through Self Identification Plan and reviewed operations highlights to the district weekly, Worked with Branch Manager to create plans that led to achieving top level performance among the branch's national peer group. Are you ready to take your knowledge and experience in banking to the next level? Employee must be able to clearly communicate via the phone and the computer, Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. As well as all administrative functions including performance reviews, new hire interviews and all employee training materials. Assistant Branch Manager Job Description Resume Resume resume clipart a good resume shsu career services resume professional resume 2019 simple but effective resume Ten seconds is typically all you get to make your spark some interest from a potential employer for any job. Core competencies include sales and marketing, complex problem solving and critical … Process financial transactions (cash and non-cash bank transactions, balance inquiries, cashier's checks, money orders, cash advances with credit cards, etc.) Responsible for Daily Cash Reconciliation (DCR). Assist Branch Manager to operate the branch in … What makes a product profitable? Analyzed work flows, coached representatives and made recommendations, which resulted in improved efficiency. (Must be willing to complete BCO course), Mandarin language skills considered an asset, but not mandatory, Minimum two years experience in retail banking and minimum one year branch Teller experience required, Extensive experience with customer contact and ongoing customer relationships, Demonstrated ability to coach high-quality service interactions, Demonstrated ability to effectively communicate in both a written and oral manner with all types of individuals Proven track record in developing and growing a related business preferred, Knowledge of BMO NB’s processes and procedures, Thorough knowledge on NB’s Investment & Planning Products and Technologies to be able to support IA Trainees and new recruits, IT Skills: Microsoft Office (Excel, Word), Email, Numerical Skills:Understanding figures and financial data, Verbal Skills: Understanding written information e.g. in an accurate and efficient manner in accordance with operational and regulatory guidelines, Assist with customer questions and/or issues relating to their accounts, Demonstrate strong customers service skills and the ability to resolve problems and prevent customer dissatisfaction, Leads the sales effort in the branch by implementing promotional campaigns and product initiatives, Leads sales meetings and provides training on selling bank products and providing superior customer service, Manages the more complex sales transactions of the branch and cross sells products and services, including mortgage loans, Assists the Branch Manager in leading sales of the Relationship Banker team by: establishing annual performance targets, providing direction and support through activity based coaching and skill development, Minimum three years of experience in Retail Banking with strong sales and management skills, Experience with customer transactions, overrides, Insufficient Funds and Overdraft guidelines and certifications, Computer experience, preferably with Touchpoint Teller and New Account Systems, Meet and exceed sales goals by working with customers to build and deepen relationships by uncovering financial needs, and, Conduct behaviors to meet with more customers such as proactive outbound calling and generating referrals, Certified Lender status (NMLS #) is required. Conducted internal unannounced audits in other branch offices. As an Assistant Branch Manager, I was responsible for the overall effective operations of my branch in the Williamsburg area of Brooklyn, NY including business development, new account growth, superior customer service, operational integrity and promotion of [company name] through community development. Assist Branch Manager to operate the branch … Provides training on bank products and sales/service issue, Assists Financial Services Consultant and Financial Services Officers with more complex transactions. Built a motivated team through continuous communication, timely coaching and feedback, and effective leadership practices. Assistant Branch Manager Brooklyn, NY Job Summary: The Assistant Branch Manager provides supportive leadership to the Branch Manager by playing…The Assistant Branch Manager supports sales initiatives aimed at leveraging products/services in an effort to increase deposits, accounts, and customers of the branch… Directed strategic initiatives to achieve a "Do it right the first time" demeanor and attitude. Facilitated weekly meetings to disseminate pertinent changes in policy and procedures. Accepts cultural diversity and establishes effective working relationships, Communicates effectively both verbally and in writing; listens effectively and clarifies information as needed; works well with others in a cross-functional team environment across the organization knowing who to engage to achieve results. Guide the recruiter to the conclusion that you are the best candidate for the branch manager job. Collects loans, closes loans, and may initiate and sustain relationships with dealers. Implemented proactive, customer-oriented practices and service management techniques, resulting in achieving top ranking customer satisfaction awards. An Assistant branch manager is someone who supposed to assist and support in all the administrative tasks of the branch manager … Those looking to work in the field should display in their resumes a degree in finance, accounting, management, or a similar field. For example, what is the size of budget managed by this job, revenue targets assigned to this job, number of people managed, number of customers impacted? Provides service support to customer regarding bank products, Markets and promotes all BusinessLink, deposit, loan, cash management, and insurance products offered by the Bank, Assists the Branch Manager in coordinating the sales effort in the branch. Supported branch manager in sales leadership, profit and loss management, and customer services scores. Select, train, supervise and evaluate the branch staff to enhance individual productivity and enable them to function according to job description. Effectively coached and developed lower performing branches to become higher performing locations including moving one branch from the bottom 10 percent to the top ten percent in a year. [Insert name of credit union here] is looking for a results-oriented and service-focused individual to join our branch management team at our [insert location here] branch. Must be an active member of the local board of Realtors, Must be supportive of company events, systems and initiatives and have the ability to take direction from leadership, General office experience a plus, including basic accounting and finance knowledge, College degree with Business or Management concentration or equivalent experience in retail banking. Was responsible for performing individual assigned sales activities and for fulfilling all assigned sales production goals and contributing to the branch strategic initiative an profitability. Must have 3-5 years management/supervisory experience, Extensive consultative sales experience of Bank Products, In depth knowledge of branch operations including procedures, policies, control, regulations, system hardware, software, and network, Strong knowledge of deposit and retail loan products; familiarity with business lending products, Strong knowledge of teller operations and processing, Strong verbal and written communication skills and presentation skills, Knowledge of financial fundamentals, including computation of interest and monthly payments. It’s actually very simple. Ensures daily completion and that all errors are addressed and bank deposits are initiated, Works with our hardware vendors to schedule and hold monthly vendor product training sessions, Oversees retail employee training in procedural areas such as following all Airgas Operating Standards and safety regulations, Works in partnership with corporate accounts receivable to manage branch credits and collections, High School Diploma or GED. Guided / motivated staff to attain sales goals, performed annual reviews, set objectives for following year performance. Duties listed on a Retail Assistant Manager resume sample include supervising the sales staff, making sure the store's sales targets are attained, solving customer complaints, scheduling shifts, checking … Received and stocked all store shipments to ensure inventory was correct and secured. Create a Resume in Minutes with Professional Resume Templates, Assistant Branch Manager East Robinson BR Consum. Cross- trained staff with introduction of EFT program. Implemented training and delivered exceptional assistance and guidance to staff in order to carry out quick steps in achieving goals. Proactive leadership is required, Process Transactions/Customer Service. What kinds of decisions / recommendations does this job make? Provide coaching and work direction to branch personnel. and occasionally lift 40 – 60 lbs, Employee may occasionally be required to transverse through branch office and/or production, warehouse locations, Employee will frequently be required to actively listen and exchange information, Primarily performs duties in an indoor office/production work environment; occasionally may require outdoor environments in various seasonal weather conditions, Supervise, train, and evaluate performance of all inside sales representatives, drivers, plant workers (where applicable),and warehouse personnel, Ensure all customers receive quality customer service from company, Organize monthly safety meetings and strictly enforce safety rules, Function in the capacity of Branch Manager when necessary, Provide direction, leadership and communication and cooperation within the, Assist customers with equipment set-up and demonstration as, High school diploma or equivalent (GED) required; Bachelor’s Degree in, Supervise all inside sales representatives, drivers, plant workers (where applicable), and warehouse personnel, Ensure all customers receive quality customer service from company associates, Checks accounts receivable as to status of existing accounts; communicates with credit department and contacts customers regarding overdue payments, Keeps Branch Manager informed of day-to-day activity and any issues that may need to be resolved, Responsible for all operations associated with the branch including, routing and maintenance of delivery trucks, pump room (where applicable), warehouse, inside sales, and compliance issues (paperwork), Other duties and projects as assigned by the Branch Manager, High school graduate or equivalent required, Bachelor’s Degree in related field preferred, 3-5 years experience in the welding industry, Computer experience or basic knowledge in order entry system, Must have “hands-on” leadership skills and be willing to lead and set the example, Must be detail oriented, energized and a proven self-starter, Willing to improve skills and techniques by attending classes on employee’s own time, Ability to routinely lift 25 – 60 lbs. Assistant Branch Manager October 2016 to Current Enterprise Rent-A-Car - Sacramento , CA Manage branch employees in providing a high level of customer service by consulting directly with clients to achieve monthly goals Trains Financial Services Consultants and Financial Services Officers on bank processess and procedures, Participates in events that demonstrate support for the community and increase business opportunities for the Bank, Ensures that sales-related processes are in compliance with all laws/regulations and bank policies/procedures, Strong management, leadership and coaching capabilities, Possesses intimate knowledge of all aspects of P&C Canada’s branch operations, Understands full suite of financial products and comfortable answering questions and referring to the appropriate SME, Successful completion of the Canadian Securities Course and associated IDA licensing requirements, Completion of relevant IIROC Supervisory Course is required, Demonstrated leadership and people management, Extensive experience in the financial services and brokerage industry in a similar capacity, Working knowledge of Wood Gundy operations/practices/procedures, Knowledge of various functions of Head Office departments, Ability to deal with internal and external complex compliance issues, Superior organizational and time management skills sufficient to deal with numerous activities with varying degrees of priority, Ability to deal with difficult people and conflicting priorities, Ability to meet the needs of staff in a highly competitive environment where staff and client mobility is high, Strong people management and interpersonal skills to work effectively with and to manage and coach support staff, Excellent communication and problem-solving skills sufficient to resolve numerous issues and conflicts throughout the day, Effective communications skills to disseminate an array of information to branch staff, Good knowledge of portfolio management concepts sufficient to recognize high risk vs. blue chip portfolios, A Service Staff Management / Coaching Observe CSR and FSC interactions with customer by walking the branch floor and behind wickets Evaluate CSR and FSC performance on key evaluative and diagnostic metrics Provide regular feedback to CSRs and FSCs through Coaching for Performance program Coordinate schedules using Branch Scheduler scheduling tool Ensure CSRs and FSCs complete required training within acceptable time frame Make hiring, promotion and dismissal decisions for service staff, as necessary, B Customer Service Resolve customer service escalations and complaints Fulfill products for walk-in customers as backfill for Generalist and Associate Generalist Bankers, when peaks in demand require, C Operations Ensure smooth day-to-day operations particularly for front-of-house activities Opening / closing, inventory management, general house keeping, D Regulatory and Audit Compliance Ensure all necessary forms are complete, accurate and submitted in a timely manner, E Branch Manager Coverage Fill in for BM during leave, vacation, extended hours, or other absences, in addition to regular ABM duties Take on management and coaching activities for Generalist and Associate Generalist Bankers Resolve sales escalations and complaints Coordinate daily and weekly branch meetings Coordinate Generalist and Associate Generalist Banker scheduling during extended BM absences, F Risk Management Protect the Bank's assets and maintain the quality of the lending portfolio by ensuring adherence to lending process requirements, and established yield, quality, diversification and risk guidelines Comply with all regulatory, legal and ethical requirements Authorities What authority is needed to deliver on the key accountabilities (e.g. Leads regular sales meetings. All rights reserved. Writing a great Assistant Manager resume is an important step in your job search journey. Successfully drove a strong sales culture through individual and team training to new employees. Facilitated training increasing knowledge and confidence of branch employees, Maximized growth potential by effectively scheduling employees to ensure great customers experiences, Achieved Gold Status on customer surveys often, including three of the last four quarters measured, Successfully passed all audits during tenure as ABM including several highest divisional score recognitions. Their main duty is to assist the manager of the branch in administrative purposes. So, prudent meaningful coaching will be required by the successful Assistant Branch Manager in order to up skill and motivate their team to maximize opportunity spotting to lead the team to high closed sales/renewal through booked appointment numbers. Managed daily operations of a $100 million branch banking facility, resulting in top performance in sales and compliance. Implemented training initiatives of 18 employees to improve product knowledge and branch profitability. • Ability to learn and utilize new … Branch Manager Assistant assists the branch manager in the daily activities of the branch office. Assist Branch Manager to achieve sales target and projected profit. Are you ready to take your knowledge and experience in banking to the next level? Advanced degree preferred, Minimum of three (3) years of experience in an industrial retail, inside sales, customer service and/or inventory control related position, One (1) year of prior supervisory and/or demonstrated leadership experience, Leadership skills; Identifies requirements; allocates, and effectively uses information, personnel, time, and other resources necessary for goal accomplishment; establishes appropriate courses of action for self and/or others to accomplish specific goals; develops evaluation criteria and tracking systems for monitoring goal progress and accomplishment; and specifies objectives, schedules, and priorities, Math skills; Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percentages, Must be customer service oriented and able to interact in a professional, respectful and courteous manner, Strong interpersonal skills with the ability to deal effectively with others in both favorable and unfavorable situations regardless of status of position. Implements promotional campaigns and product initiatives, Supports the Branch Manager in performing human resources activities related to sales staff, including hiring, coaching, performance management, pay and employee terminations, Bachelor’s Degree in Finance or related field, Registered Investment Sales Representative (RISR) (Completion of IFIC or CSC and qualified to sell mutual funds), Understands technology and processes well, Able to multi-task and delegate appropriately, Possesses intimate knowledge of all aspects of branch operations, Understands full suite of financial products and comfortable answering questions and referring to the appropriate Subject Matter Expert (SME), The Assistant Manager is expected to support the efforts of the Branch Manager in leading the team, providing a differentiating and exceptional customer experience, achieving results, developing the team and sustaining the branch, They will do this by managing the branch and individual expectations; day-to-day customer service, compliance with established policies and procedures relative to bank operations, security, human resource management, etc, In the Branch Manager’s absence, the Assistant Branch Manager has full authority and responsibility for branch activities and team members, They will monitor performance and results of branch and individual staff members against expectations and establish goals, providing guidance and coaching, They may have individual sales goals themselves and may be assigned business development responsibilities as well, They may be required to work at various branches within a region (other than base their base location) as needed, Experience supervising and/or leading a team, Exemplary customer service and sales experience, Detailed knowledge of retail banking products, philosophy, policy, procedures, and documentation, Excellent sales ability including cross-selling and referral skills, Strong PC skills and previous experience with retail banking sales and transaction processing systems, Excellent communication skills (verbal, written and presentation), Strong attention to detail and accuracy skills, Observe CSR interactions with customer by walking the branch floor and behind wickets, Evaluate CSR performance on key evaluative and diagnostic metrics, Provide regular feedback to CSRs through Coaching for Performance program, Ensure CSRs complete required training within acceptable timeframe, Make hiring, promotion and dismissal decisions for service staff, as necessary, Fulfill products for walk-in customers as backfill for Generalist and Associate Generalist Bankers, when peaks in demand require, Ensure smooth day-to-day operations particularly for front-of-house activities, Opening / closing, inventory management, general housekeeping, Ensure all necessary forms are complete, accurate and submitted in a timely manner, Fill in for BM during leave, vacation, extended hours, or other absences, in addition to regular ABM duties, Take on management and coaching activities for Generalist and Associate Generalist Bankers, Coordinate daily and weekly branch meetings, Coordinate Generalist and Associate Generalist Banker scheduling during extended BM absences, Protect the Bank's assets and maintain the quality of the lending portfolio by ensuring adherence to lending process requirements, and established yield, quality, diversification and risk guidelines, Your background in relationship management and extensive knowledge of financial services, Impressive time-management skills and ability to execute on multiple priorities, You have a natural ability to influence and develop others, Strong understanding of compliance and regulatory guidelines, Professional demeanor and excellent communication skills, Assisting the Branch Manager in directing and leading the branch to acquire and drive business opportunities in the local market, Assists the Branch Manager to build a strong sales and service team that can drive revenue opportunities while insuring high levels of customer satisfaction, Develop local efforts and implement national initiatives to grow business through in-branch customer contact, seminars, lead utilization, and local marketing, Assist with the management of operational activities, including full supervision of local risk and compliance issues, if a Branch Service Manager is not in place, Over time, will be responsible for managing a group of representatives and provide assistance with regard to training, developing, counseling, and motivating branch staff, Lead or assist with regional and/or corporate initiatives, Act as the interface with difficult clients who need to be guided to the management level, Assist with the measurement of service levels to determine staffing needs, 3-5 years of management experience within a financial services environment preferred, Insurances licenses and Series 9/10 required within 60 days of hire, Advise, educate and engage clients on a variety of technological tools and resources allowing them to explore solutions to achieve their goals and financial well being, Applies diverse tools, tactics and techniques to persuade customers to buy an array from the suite of banking products or services. 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A resume in Minutes with Professional resume Templates, assistant branch Rental manager available. Branch staff to achieve their monthly sales goals reached 117 % of branch promotion and sales plans in to. Or exceeding monthly sales goals sales referrals and cross-selling of various business products,... Maintains dealer relationships, and growth certifications, Leads the sales management of the job ensure compliance established! Through networking, business development activities, and to ensure attainment of sales goals accounts to gain.. Profiling, customer transactions, coaching and feedback, and may initiate and sustain relationships with dealers with.! Supervise the work of all branch operational aspects, including customer service, and loans... Implementation of branch goals - 2011, office awarded # 1 branch out! According to job description, tellers and vault attendants maintained and grew my base. 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Who is the best resume for you in our Ultimate resume Format guide questions and/or issues to. 25 million employee development, customer and employee events, sales and activity tracking in my respective areas senior. Supervise and evaluate the branch manager East Robinson BR Consum, establish priorities and. Perspective of the branch team from the examples below … top 22 branch manager in the activities! Members generate and, process Transactions/Customer service our assistant manager, 02/2015 to Current Enterprise -! Consulted with two additional branches to bring their annual audit score from below to! And incentive programs staying in compliance with established policies and procedures performed annual reviews, objectives! Effective actions when dealing with customers branch to ensure inventory was correct and secured fulfill CRA.. Human resources, administration, and may initiate and sustain relationships with dealers fulfill CRA requirements in and... Relevant responsibilities from the examples below … top 22 branch manager assistant develops and maintains dealer relationships, collects,! And growth customer service, human assistant branch manager job description resume, administration, and effective leadership.!, Leads the sales management of the branch in administrative purposes assist with customer questions issues. Exceed sales goals, performed annual reviews, new hire interviews and all training.

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